THIS BLOG POST IS OUTDATED. Now our main logistics partner is FedEx, we pay import taxes on behalf of our non-EU customers and we ship to more countries. Please check out this blog post for the latest information.

After hearing your feedback, we're introducing more shipping options! In this article we explain what is the difference of the options that we offer and when can you expect your order to be shipped and to arrive at your home.

So, what are the different options?

From now on, we offer three shipping options: free, expedited and express. Take a look at our convenient comparison table:

Explanation:

• Kayak preparation time - this is the time our employees take to assemble and prepare the kayak for shipping. If you choose the expedited shipping option, you will be ahead all of the people who chose free shipping. Please bear in mind that we may take longer if we have a lot of orders or if we're understaffed.
• Package transit time - this is the time it takes the cargo company to transport your package to your address. It is always country-specific, as some countries are farther than others, but if you choose the express option, it usually comes overnight or in less than three days. Please note that delivering the package to you is the responsibility of the cargo company, where we have no control. Delays can occur due to weather or logistical issues.
• Cargo company - these are the cargo companies we use based on your chosen shipping option. If there are multiple options, we leave it up to our own discretion with which company we'll send the package.
• Pricing - this is the price of each shipping option.

Please note that if you live outside of the European Union, you will have to complete import procedures with your local customs authority. In some countries, officers may be overwhelmed by the amount of packages coming to your country, meaning that delays could happen outside of the cargo company's control. Don't forget - we will always assist you with any bureaucratic procedures and we will provide the necessary documents to the authorities if asked. Don't hesitate to contact us if anything happens. For more information, read this blog post:shipping nuances.

Here is a country-specific comparison table, which details the transit times for the free shipping and expedited shipping options, which were provided to us by Posti, Omniva and LP cargo companies: